Shipping policy


Rates & Timeframes

New Zealand 3–7 business days
Region Price (NZD) Free shipping
North Island $9.99 Orders over $100
South Island $11.99 Orders over $100
Chatham Island $40.00 Orders over $100
USA, Australia & UK See local site

Please ensure you are shopping on the correct regional website for your local shipping rates:

www.trilogyproducts.com — USA

www.trilogyproducts.com.au — Australia

www.trilogyproducts.co.uk — UK

Rest of World 10–15 business days
Order weight Price (NZD) Free shipping
Under 2 kg $65.00 N/A
2–2.5 kg $65.00 N/A
2.5–3 kg $80.00 N/A
3–4 kg $100.00 N/A
4–5 kg $130.00 N/A
5 kg+ $150.00 N/A

Order Cancellations
You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.

Change of address
Please ensure your shipping and billing details are accurate before placing your order, as we may not be able to make changes once it has been submitted.

Orders Enquiries
An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable).

Damaged Items
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.

Returns
We want you to be totally satisfied with your order. If within 30 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we'll advise you of your nearest location to return your goods.

We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.